eCommerce Solutions

All-encompassing eCommerce solution pre-built with global best-practice business processes that helps you increase operational efficiency by over 300% within the first month. TES is ideal for an array of online retailers, including fast fashion business, luxury/bespoke Order based Businesses AND market-places working on a complete first-mile to last-mile service.

 

Operations Module

Whether you are a luxury fashion business, a large retailer or a marketplace, we have your entire online order process mapped and systemized. Our Operations module provides highly optimised User based screens with strict access controls – this means your operations team will only see their relevant tasks, and any information directly required by them. Through unique serialization, we are able to track and provide an activity log against every action taken against an order from the time it was first placed, until it was successfully completed. Moreover, our highly optimised processes, accurate racking system and wave picklists ensure it takes no more than 90 seconds to dispatch an order – this includes the picking, packing and courier CN generation. Through this system, our customers have been able to reduce their man-power costs by over 50% in regular seasons and up to 75% in peak seasons such as markdown sales and mega-collection launches.

Whether you are a luxury fashion business, a large retailer or a marketplace, we have your entire online order process mapped and systemized. Our Operations module provides highly optimised User based screens with strict access controls – this means your operations team will only see their relevant tasks, and any information directly required by them.
Through unique serialization, we are able to track and provide an activity log against every action taken against an order from the time it was first placed, until it was successfully completed. Moreover, our highly optimised processes, accurate racking system and wave picklists ensure it takes no more than 90 seconds to dispatch an order – this includes the picking, packing and courier CN generation.
Through this system, our customers have been able to reduce their man-power costs by over 50% in regular seasons and up to 75% in peak seasons such as markdown sales and mega-collection launches.

 

E-Commerce Relationship Management (CRM)

Take real-time actions against orders through detailed visibility of item level fulfilment statuses.

Whether you are unable to complete an order due to unforeseen circumstances, or the order has been returned due to a bad address, no need to worry – our automated tasks will ensure CRM agents are notified in real-time and are able to facilitate customers by offering alternate products or updating the address and having the order dispatched in less than no time.

360 Reporting Dashboard

From the moment a customer accesses your website, till the order is successfully delivered, we capture every single touch-point – this means you are able to obtain actionable reporting and analytics to help you improve your business’ operational efficiencies and significantly reduce costs. We currently offer reporting on a wide range of eCommerce KPIs and that help you ensure minimal order turnaround times, high customer satisfaction scores and overall team and courier partner performance. We also offer an array of reports which can be customized as per your requirements, to ensure all information is available at the click of a button, reducing time-costs as well as ensuring 100% data accuracy for quick decision making.

From the moment a customer accesses your website, till the order is successfully delivered, we capture every single touch-point – this means you are able to obtain actionable reporting and analytics to help you improve your business’ operational efficiencies and significantly reduce costs.

We currently offer reporting on a wide range of eCommerce KPIs and that help you ensure minimal order turnaround times, high customer satisfaction scores and overall team and courier partner performance.

We also offer an array of reports which can be customized as per your requirements, to ensure all information is available at the click of a button, reducing time-costs as well as ensuring 100% data accuracy for quick decision making.

Want to maximise your eCommerce potential?

Apply Here

Grow Your E-commerce